AI sales assistant for your business. The lead asking about price
doesn’t hang up by itself.

It's not a decision tree: it's an agent trained on your catalogue, your pricing and your common objections, capable of holding a full sales conversation over web chat, WhatsApp and Instagram. A basic chatbot answers FAQs and little else; this assistant also compares, argues against a price objection and actively guides toward the appointment or the sale. If your business only needs to resolve the odd question on the website, Phoenix's chatbot is the better fit; if you need someone to carry the conversation through to close, this is it.

It can, if it's trained badly, which is why we don't train it that way. The assistant works within the boundaries of the catalogue, pricing and terms we load into it; when a question falls outside that, it doesn't improvise an answer: it hands the conversation off to a person on your team. Before it's activated on real leads, we test it against a bank of industry-specific questions and review every answer one by one. The goal isn't for it to sound human, it's for it to never say anything your team wouldn't sign off on.

Between 2 and 3 weeks for one catalogue and one main channel, counting initial training and testing against the industry question bank. If the assistant needs to cover several channels at once — web chat, WhatsApp and Instagram — or the catalogue is large, 4 to 6 weeks is typical. The first month in production is used to review real conversations and refine the answers that didn’t quite land during testing.

Every conversation gets logged, so any answer that's out of line gets caught and corrected in the script, not discovered by chance weeks later. Before it's connected to real leads, it's reviewed against a bank of industry-specific questions, and the first weeks in production are closely monitored. If a case repeats, the training gets adjusted; if the risk is high for your sector, the assistant's scope gets limited instead of letting it answer blind.

Conversations and contact data stay in your CRM, not in a separate system of ours. We set up the processing notice in the first message, the legal basis for each channel, and deleting conversations on request, which is what GDPR requires and what almost no generic chatbot handles out of the box. Phoenix Hub Solutions operates from Malta, within the European Union, under the same regulatory framework that applies to your business.

You need a catalogue or service list with reasonably clear pricing, because without that the assistant has nothing to answer the price objection with, which is the most common one. It also helps to have gathered the questions and objections that come up most often in your sales conversations today. The first step is a 20-to-30-minute call to look at your current catalogue and decide which channel to start with.