Traffic that neither asks nor buys
Visitors land on the site, but nobody finds the answer they need and they leave without giving any details.
AUTOMATION / WEBSITE CHATBOT
AI chatbots for websites & social. The visitor leaves
before asking anything.
A chatbot trained on your website, your catalogue and your real FAQs — not a generic decision tree — available on your site around the clock.
FROM QUESTION TO CAPTURED CONTACTIllustrated process
01 / 04
Learns your whole website.
We load the real content of your website, your catalogue and the FAQs people actually ask you.
02 / 04
Wearing your brand’s face.
We adjust the widget’s tone, language and look so it feels like part of your brand.
03 / 04
Already answering on its own.
We install it on your website and, if needed, on other channels where you already get questions today.
04 / 04
Refined with real data.
We review the first month’s conversations and adjust the answers that weren’t clear enough.
- Trained on your website
- Available 24 hours
- Captures the contact
- Hands off complex ones
WHAT WE DELIVER
A chatbot that
actually knows your business.
It’s not a generic decision tree: it’s a text assistant trained on your website, your catalogue and your real FAQs.
- 01A chatbot trained on the real content of your website
- 02Round-the-clock availability to answer
- 03Capturing contact details from visitors who ask without buying
- 04Handoff to a person when the question calls for it
PHX / WEB CHATBOT Trained
Your chatbot
What it answers without your team’s help
- Content
- Website, catalogue and real FAQs
- Availability
- Around the clock
- Capture
- Contact from whoever asks
- Handoff
- To a person when needed
01
02
03
04
Does your case fit? We will tell you what can be done, at no cost and no commitment.
Implement my chatbotWHEN IT MAKES SENSE
When the website gets
visits and not a single question.
The same questions by email
Hours, price and availability come in again and again through the same old contact form.
Questions outside business hours
The visitor arrives at night, wants an answer right away, and isn’t going to wait until the next day.
Visitors who never come back
They ask a one-off question, leave no contact details, and disappear with no record of that visit at all.
WHAT CHANGES IN PRACTICE
An AI chatbot means a text assistant trained on a website’s content, not a fixed menu of options.
A well-trained chatbot is loaded with the real content of the website, the catalogue and the FAQs visitors actually ask, so it answers with specific information about the business, not generic phrases that could apply to anyone. Beyond answering, it captures the contact details of whoever is asking and logs them in the CRM, so that visit doesn’t vanish without a trace.
This chatbot is built to resolve questions and capture contact on the website, one specific, text-based channel. It doesn’t hold the full sales conversation that the AI sales assistant does, and it doesn’t handle voice calls or WhatsApp Business messaging, which are separate pieces of the same system. When a question falls outside what it’s trained on, it doesn’t improvise: it hands off to a person, with the conversation already written out in front of them.
PeopleWhoever is asking can request to speak to a person at any point, and that person receives the full conversation, not a summary.
SEO and GEOWe explain what content trains the chatbot and which questions it hands off to a person, in sentences an AI assistant can cite. This does not guarantee rankings or placements.
QUESTIONS BEFORE YOU START
The important part,
explained well.
A chatbot trained on too little content makes things up more than it helps. Here are the six things worth knowing before publishing it on your website.
How is it different from the AI sales assistant?
This chatbot resolves questions and captures contact specifically on your website, using your website’s content, your catalogue and your FAQs. The AI sales assistant goes further: it holds the full sales conversation over chat, WhatsApp and Instagram, handles price objections and actively guides the conversation through to the appointment or the sale. Many businesses start with this chatbot and add the sales assistant later, when they want to take the conversation beyond answering questions.
Can it make up information about my business?
It can, if it’s trained on too little content or carelessly, which is why it’s trained on the real material from your website, your catalogue and your verified FAQs. When a question falls outside what it has loaded, it doesn’t improvise an answer: it hands off to someone on your team. Before it goes live, its answers are reviewed against a bank of real questions from your own industry.
How long does it take to have it published?
Between 1 and 2 weeks for a website with content and catalogue already organised, including training and adjusting the widget to your brand. If the content is scattered or the FAQs need to be gathered from scratch, the timeline goes up to 3 to 4 weeks. The first month live is used to review real conversations and refine answers.
What happens if it answers a visitor incorrectly?
Every conversation gets logged, so an incorrect answer gets spotted and fixed in the training instead of repeating unnoticed. The chatbot always offers the option to speak to a person when the visitor isn’t satisfied, and in the first weeks we review conversations closely to catch those cases early.
What happens to the data of whoever writes in?
The name and contact details of whoever writes in stay in your CRM, under your own access, not in a separate system. We set up the processing notice in the chat’s first message, the legal basis for keeping that contact and data deletion on request, in line with GDPR. Phoenix Hub Solutions operates from Malta, within the European Union, under the same regulatory framework that applies to your business.
What do I need to get started?
You need real content about your business: your current website, a catalogue or service list and, if you have them gathered, the FAQs you get most often. The more specific that content is, the better the chatbot answers from day one. The first step is a roughly 30-minute review of your current website to see what’s there and what’s missing.
NEXT STEP
Show us your current website.
We’ll tell you what’s missing.
We review your content and your most repeated questions, and tell you whether you already have enough to train a real chatbot.
I want to see my chatbot Reviewing your website is free, with no obligation.