FAQ
Frequently asked questions
What does Phoenix Hub Solutions do?
We work across three areas: growth marketing (leads, SEO, ads, web design), digital protection (account recovery, reputation), and AI automation (chatbots, lead scoring, appointment booking).
How much do your services cost?
It depends on scope — a one-off account recovery and an ongoing ads retainer are priced differently. See our pricing page or write to us and we will send a written quote before any work starts.
Do you ask for my account password to recover it?
No. We never ask for passwords. Account recovery goes through the platform’s official appeal channels, with identity verification (KYC) where required.
Is account recovery guaranteed?
No provider can guarantee it — the platform makes the final decision. We assess viability first and tell you honestly if a case is unlikely to succeed, before charging you to try.
Which countries do you work with?
We are based in Malta and work with businesses in Malta and Spain, but we are international: we also work with clients in France, the United Kingdom, Japan and other countries. We are not tied to a single place. We work in English and Spanish, and most services are delivered remotely.
How fast do you reply to enquiries?
Within 24 business hours. Write to us through the contact form, by email or by phone.
Do you only work with long-term retainers?
No. Some projects are one-off (an account recovery, a website); others run as an ongoing service (ads, SEO, automation). We agree the format upfront in the quote.