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Digital protection

Digital protection: accounts, reputation and reviews under control

Digital protection for a business consists of recovering control of an account, an ad campaign or the brand’s reputation when a platform blocks, suspends or questions its legitimacy — not preventing that from happening, since no agency controls Meta’s, Google’s, TikTok’s or LinkedIn’s review policies. It’s the group of services that comes into play when something that already worked stops being under your control overnight: an account disabled without warning, an ad stopped mid-campaign, or a fake review that shows up at the top when someone searches for your business on Google.

Why it matters now

Social media accounts, ad accounts and a business’s online reputation all depend on automated review systems that Meta, Google and TikTok fully control, and that fail about as often as they get it right. A business that generates revenue through Instagram, that acquires customers through Google Ads, or that depends on its Google rating has no backup plan while that account is blocked: every day of downtime is real revenue not coming in, not just a technical glitch that resolves itself. The five services in this group cover every point where that control can be lost, and each one always works through the platform’s official channel, never through shortcuts or inside contacts.

Recovering a blocked Instagram, Facebook, TikTok or LinkedIn account

Social media account recovery consists of building a case file and filing the appeal through the platform’s official channel, argued against the specific reason for the takedown, not repeating a generic form until someone responds. Before a case is accepted, a viability assessment is carried out at no cost, because not every suspension reason is recoverable. The service never asks for the password or account access, and if the account isn’t recovered, the management fee isn’t charged. You can see the full detail at social media account recovery, and if your case is specifically a suspended Instagram account, we go into the timelines in more depth in how long does it take to recover a suspended Instagram account.

Reactivating a suspended Google Ads or Meta Ads account

Reinstating a suspended ad account consists of identifying the real policy breach that triggered the block, fixing it, and filing the appeal with evidence of that fix already applied, not resending the same generic notice the platform already rejected once. The process starts with an audit of the real cause, almost always different from the generic reason shown in the automated notification, and the fix is applied before appealing, not after. The account is also hardened so the same issue doesn’t recur. It’s described at reinstating a suspended ad account.

Getting verified on Instagram, TikTok or Google

Account verification consists of building the real press coverage that gets a verification application approved, not filling in the platform’s form better. The work starts with an honest assessment of the press coverage the brand already has, and if it isn’t enough, real press releases and media coverage are built before the application is filed on each platform. You can see how it’s organised at social media account verification.

Managing online reputation before it becomes a problem

Online reputation management consists of continuously monitoring what shows up about the brand on Google, Trustpilot and sector directories, generating real reviews and removing what breaches each platform’s policy, not hiding what already exists. It starts with a free audit of what shows up today when the brand is searched, continues with real review campaigns with no prohibited incentives, and reports monthly on how the average rating evolves. It’s covered at online reputation management.

Removing fake reviews or defamatory content

Removing negative reviews and content consists of taking down reviews that breach platform policy and articles that damage a brand without real basis, not mass-reporting any legitimate negative review that happens to be uncomfortable. The initial analysis of what’s removable and what isn’t is free, each case is classified against the exact policy it breaches, and removal is always requested through the platform’s official channel. Billing is per successful removal, not per attempt. The full detail, including the difference between a removable review and one that isn’t, is at how do you remove a fake or defamatory Google review and at remove negative reviews from Google.

Where to start

None of the five services promises a fixed deadline or a guaranteed outcome, because no agency controls Meta’s, Google’s or TikTok’s review queue. What can be promised is an honest assessment of the case before accepting it, and not charging when the outcome no longer depends on the work done, but on a platform decision that can’t be forced.


The full picture of the family, with all five service pages linked together, is at the digital protection hub. If the problem is specifically a blocked account, start with social media account recovery or reinstating a suspended ad account depending on your case — if your business is in Spain, also see account recovery for Spanish businesses. Tell us what happened.

  • digital protection
  • account recovery
  • online reputation
  • Google reviews

Frequently asked questions

How long does it take to recover a blocked Instagram or Facebook account?

It depends on the reason. A well-prepared appeal against a false positive usually resolves in 48 hours to 3 weeks. If the account has been hijacked, with the email or phone number changed, the process takes 2 to 6 weeks because ownership has to be proven first. If the appeal is denied and the case needs escalating, that adds several more weeks. The platform controls its own review queue, so there is no fixed commercial deadline.

How long does it take to reactivate a suspended Google Ads or Meta Ads account?

Google Ads accounts are usually reactivated within 3 to 10 business days once the real cause of the block has been fixed. Meta Business Manager takes 1 to 3 weeks, longer if business identity verification is involved. Strictly reviewed sectors, such as health, finance or education, take longer on either platform.

Do you need to hand over the account password to recover it?

No. The process consists of building a case file and filing the appeal through the platform's official channel, argued against the specific reason for the takedown. The password or account access is never requested, and if the account isn't ultimately recovered, the management fee isn't charged.

How long does it take to get verified on Instagram, TikTok or Google?

If sufficient real press coverage of the brand already exists, the application is prepared and filed within 1-2 weeks, although the platform's final review can take longer. If that notoriety has to be built from scratch, with real press releases and media coverage, the full process takes 2 to 4 months.

How long does it take to see a real improvement in a business's online reputation?

The initial audit of what currently shows up when the brand is searched takes 3 to 5 days and is free. The first visible changes, such as a reported review being removed or a directory being updated, usually take 4 to 8 weeks. Moving the average rating sustainably, through real review campaigns, takes 2 to 4 months.

Can any negative Google review be removed just for being negative?

No. Removal can only be requested for reviews that breach the platform's specific policy, such as spam or a clear conflict of interest, never for a legitimate negative review. The analysis of what's removable and what isn't is free, and billing is per successful removal, not per attempt.

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